PRIVACY POLICY

COLLECTION OF PERSONAL INFORMATION AND HOW IT IS USED

Generally, you can visit Victim Assistance Program’s website without directly entering any of your personal information. On certain pages we may request that you provide some of your personal information, for example to provide information to you. In this event, we will use that information to respond to your message or to fulfill the stated purpose of your communication. In the event you ask us to contact you, the information we collect may include contact details, such as your name, address, organization, e-mail address, and/or telephone number. You are not required to provide any of this information. However, if you choose not to, we may not be able to provide you with the requested information. At all times we will use personal information you provide only for purposes consistent with the reason you provided it.

Victim Assistance Program will never sell, share, rent or lease our information with anyone outside of Victim Assistance Program.

COMMUNICATIONS

Clients using our online chat feature are required to enter their email address when leaving messages. Upon doing so, Victim Assistance Program will only use the address for individual correspondence, not for mass mailings. Chat client email addresses will not be added onto our mailing list.

Website users who are not clients using our chat feature, who provide Victim Assistance Program with their email address, name, or mailing address may be added to our agency’s mailing list. Victim Assistance Program correspondence is made via email or USPS. Individuals will always be provided with an opportunity to opt out or unsubscribe to any future correspondence.

Victim Assistance Program will never sell, share, rent or lease our mailing list with anyone outside of Victim Assistance Program.

WEBSITE CHAT FEATURE

Individuals who voluntarily choose to communicate to a live victim advocate using our Website’s chat feature, do so with the understanding that a collection of the following information is obtained by the agency’s contracted chat/text software provider. Although this information is obtained, Victim Assistance Program only uses this information for internal statistics, for training purposes, and to evaluate services.

• The email address, if provided by the visitor;
• The website address that the chat started on;
• Entry page on the website that the visitor arrived on;
• Referral page (if available);
• User environment: Browser, Platform, User Agent;
• Languages set up in the visitor’s browser;
• User history: Number of site visits, number of communications;
• Last contacts chat history;
• User IP Address;
• User Geo. Location;
• Social information based on public profiles connected to the visitor’s email address; and
• Users texting/typing is seen by the advocate in real time, even before the user sends the transmission.

Victim Assistance Program will never sell, share, rent or lease, or disclose any of the above information with anyone outside of Victim Assistance Program or its contracted text/chat software provider.

COLLECTION OF WEBSITE DATA

Every time a user visits our website from a computer or a mobile device, the following information is automatically collected and stored:

• The type of browser and operating system you used to access the site;
• The name of the Internet domain (for example, “yahoo.com”);
• The IP address from which the site was accessed;
• The internet address of any sites that were linked directly from;
• The date and time the site was accessed; and/or
• The pages you visited and the information you requested.

COOKIES AND TRACKING SOFTWARE

Victim Assistance Program uses cookies and other tracking software on our website. The utilization of cookies allows us to measure site activity including length of your visit, the pages you looked at on our website, the site you visited just before coming to Victim Assistance Program, and the name of your internet service provider. You may elect to refuse cookies, but to do so you will have to refer to your individual web browser’s Help instructions.

Victim Assistance Program uses Google Analytics and Google Adwords to collect this information for marketing purposes. To learn more about how Google uses your data when you visit our website, please visit www.google.com/policies/privacy/partners/

LINKS

Victim Assistance Program’s website contains links to third party sites not controlled by Victim Assistance Program, nor are they covered by this Privacy Notice. Once connected to another site, you should review that site’s privacy policy. Victim Assistance Program will not be held responsible, and this Privacy Notice does not endeavor to provide for your privacy once you leave our website.

NOTIFICATION OF CHANGES TO THIS NOTICE

If we change this Notice materially or otherwise, we will post those changes on the website, so our subscribers are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We will use your personally identifiable information in accordance with the Privacy Notice under which the information was collected. We will do so until you provide your express consent to use the information under the terms of a revised Privacy Notice or applicable law provides otherwise.

SECURITY

Victim Assistance Program takes the security of our user’s access to our website very seriously. We follow industry-standard practices to take such actions as are necessary to prevent unauthorized access to personally identifiable information by a person other than the user or us. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identifiable information.